var D = function (x) { return document.getElementById(x); };
var et_loc = window.location.protocol;
var elitechAise = function () {
    this.klantcode = "READERSDIGEST";  /* Probeer hier een unieke afkorting te gebruiken voor een klant */
    this.subject = "KLANTENSERVICE";   /* Geef hier met een korte code aan voor welke taal deze AiSE is (bijv. NL, EN, ...) */
    this.state = 1;           /* default status */
    this.frame1 = "";          /* default waarde frame 1 */
    this.frame2 = "";          /* default waarde frame 2 */
    this.frame3 = "";          /* default waarde frame 3 */
    this.useIframeIEfix = false;       /* in IE liggen selectboxen en flash etc. altijd met de hoogste z-index. als deze optie op true wordt gezet, wordt achter de divs een iframe geplaatst. Dit iframe kan wel over deze controls heen worden gelegd. */
    this.loadingHTML = "... ...";    /* Tekst wordt getoond tijdens het laden */
    this.doPagePush = true;        /* aanzetten pagepush optie. Handig om uit te zetten tijdens ontwikkelfase */
    this.beoordeling = '0'            /* beoordeling goed is de defaultwaarde */
    this.handigeVragen = false;       /* maak gebruik van handige vragen */
    this.toonvraag = true;        /* De vraag herhalen in aise responsediv */
    this.pagepushiframe = false;       /* De pagepush uitvoeren naar een achtergrond frame (in geval van demo|testen) */
    this.RecNr1 = 'leeg';
    this.RecNr2 = 'leeg';
    this.RecNr3 = 'leeg';
    this.DoorverwijzingContact = false;
    this.CharacterAnswersCount = 0;
    this.ReactToCharacter = true;
    this.AskedQuestions = new Array();
    this.lastReceived_uid = "";
    this.lastReceived_antwoord = "";
    this.lastReceived_recnr = "";
    this.lastReceived_html = "";
    this.lastReceived_category = "";
    this.lastQuestion = "";
    this.StandaardTekst = "";
    this.testing = false;
    this.feedbacktestfase = false;
    this._VraagUitQS = "";
    this.defaultvraag = new Array();
    this.callback = "me.putXMLhere();";
    this.oScript = "";
    this.initialAnswer = "Hier erscheint Ihre Antwort.";
    this.showFeedback = false;
    var me = this;
    //this.Unanswered = "";

    this.getAskedQuestions = function () {
        var result = "";
        for (var i = 0; i < this.askedQuestions.length; i++) {
            if (i > 0)
                this.askedQuestions += "|";

            result += this.askedQuestions[i];
        }

        return result;
    }

    this.convertTo = function () {
        me.lastReceived_antwoord = me.lastReceived_antwoord.replace(/&#/gi, "SPECIAL_SIGN");
        me.lastReceived_antwoord = me.lastReceived_antwoord.replace(/;/gi, "PUNT_KOMMA");
        //me.Unanswered = me.Unanswered.replace(/&#/gi, "SPECIAL_SIGN");
        //me.Unanswered = me.Unanswered.replace(/;/gi, "PUNT_KOMMA");
    }
    this.convertFrom = function (value) {
        value = value.replace(/SPECIAL_SIGN/gi, "&#");
        value = value.replace(/PUNT_KOMMA/gi, ";");
        return value;
    }
    this.storeAllData = function () {
        me.convertTo();
        var aise = D('tscs_status1div');
        top.window.name = "AISE -!-" + me.klantcode + ";" + me.subject + ";0;0;" + me.state + ";" + me.lastReceived_uid + ";" + me.lastQuestion + ";" + me.lastReceived_antwoord + ";" + me.getAskedQuestions();
    }
    this.repositionFromStorage = function () {
        var aise = D('tscs_status1div');
        var wname = top.window.name.split("-!-");
        if (wname[1]) {
            var storage = wname[1].split(";");
            if (storage[0] == this.klantcode && storage[1] == this.subject) {
                this.state = storage[4];
                this.lastReceived_uid = storage[5];
                this.lastQuestion = this.convertFrom(storage[6]);
                this.lastReceived_antwoord = this.convertFrom(storage[7]);
                //this.Unanswered            = this.convertFrom(storage[5]);
                D('tscs_question').value = this.lastQuestion;
                D('tscs_aiseResponseDiv').innerHTML = this.lastReceived_antwoord;
            }
            if (storage[0] == this.klantcode && storage[1] == "HOME") {
                this.lastReceived_uid = storage[5];
                this._VraagUitQS = this.convertFrom(storage[6]);
            }
            if (storage[8] != null) {
                var aqArr = storage[8].split("|");
                if (aqArr.length > 0) {
                    for (var i = 0; i < aqArr.length; i++) {
                        this.AskedQuestions.push(aqArr[i]);
                    }
                }
            }
        }
        this.changeState();
        return true
    }
    this.changeState = function () {
        if (this.state == 1) {
            //D('headerImageA').style.display='inline';
            //D('headerImageB').style.display='none';
            D('tscs_status1div').style.display = 'block';
            D('tscs_status2div').style.display = 'none';
            D('tscs_status3div').style.display = 'none';

            if (this.useIframeIEfix) {
                D('tscs_status1frame').style.display = 'block';
                D('tscs_status2frame').style.display = 'none';
                D('tscs_status3frame').style.display = 'none';
            }
        }
        if (this.state == 2) {
            //D('headerImageA').style.display='inline';
            //D('headerImageB').style.display='inline';
            D('tscs_status1div').style.display = 'block';
            D('tscs_status2div').style.display = 'none';
            D('tscs_status3div').style.display = 'none';
            if (this.useIframeIEfix) {
                D('tscs_status1frame').style.display = 'block';
                D('tscs_status2frame').style.display = 'none';
                D('tscs_status3frame').style.display = 'none';
            }
            if (D('tscs_aiseResponseDiv').innerHTML == '' || D('tscs_aiseResponseDiv').innerHTML == this.initialAnswer) {
                this.sendQuestionInit();
                return;
            }
            //D('tscs_question').focus();
        }
        if (this.state == 3) {
            //D('headerImageA').style.display='inline';
            //D('headerImageB').style.display='inline';
            D('tscs_status1div').style.display = 'block';
            D('tscs_status2div').style.display = 'block';
            D('tscs_status3div').style.display = 'block'; // TONEN VOOR TEST_DIALOOG wordt dan display='';   verbergen =>  display='none';
            if (this.useIframeIEfix) {
                D('tscs_status1frame').style.display = 'block';
                D('tscs_status2frame').style.display = 'block';
                D('tscs_status3frame').style.display = 'block';
            }
        }
    }
    this.changeStateFromTopDiv = function () {
        if ((this.state == 2) || (this.state == 3)) {
            this.state = 1;
        } else {
            this.state = 2;
        }
        this.changeState();
    }
    this.parse = function () {
        document.write('<link rel="stylesheet" type="text/css" href="' + this.css + '">');
        document.write(this.frame1);
        document.write(this.frame2);
        document.write(this.frame3);
        var BROWSER_IS_IE = document.all && window.ActiveXObject && navigator.userAgent.toLowerCase().indexOf("msie") > -1 && navigator.userAgent.toLowerCase().indexOf("opera") == -1;
        if (!isGeldigeIE()) { this.useIframeIEfix = false; }
        if (this.useIframeIEfix) {
            var status1div = D('tscs_status1div');
            document.write("<iframe name='tscs_status1frame' id='tscs_status1frame' frameborder='0' style='moz-opacity:.5;filter:alpha(opacity=0);display:none;z-index:500;position:absolute;' width='" + status1div.style.width + "' height='" + status1div.style.height + "'></iframe>");
        }
        window.onload = this.positionAiseOnLoadHandler;  // Na het laden aise initialiseren
        window.onunload = this.storeAllData;              // Opslaan positie, vraag en antwoord
    }
    this.positionAiseOnLoadHandler = function () {
        if (me.repositionFromStorage()) {
            if (me.handigeVragen) { me.setDefaultVragen(); }
        }
        if (isIE6() || isIE5()) {
            correctPNG();
        }
    }
    this.setDefaultVragen = function () {
        var faqDiv = D('faq');
        faqDiv.innerHTML = "";
        for (var loop = 0; loop < this.defaultvraag.length; loop++) {
            faqDiv.innerHTML = faqDiv.innerHTML + "<a href='#' onClick=\"" + this.instanceName + ".vraagHandigeVraag('" + this.defaultvraag[loop] + "')\">" + this.defaultvraag[loop] + '</a><br />'
        }
    }
    this.vraagHandigeVraag = function (vraag) {
        D('tscs_question').value = vraag;
        this.sendQuestion();
    }
    this.verwerkHandigeVragen = function (hvragen) {
        var faqDiv = D('faq');
        faqDiv.innerHTML = "";
        for (var loop = 0; loop < hvragen.length; loop++) {
            faqDiv.innerHTML = faqDiv.innerHTML + "<a href='#' onClick=\"" + this.instanceName + ".vraagHandigeVraag('" + hvragen[loop] + "')\">" + hvragen[loop] + '</a><br />'
        }
        if (hvragen.length == 0) {
            for (var loop = 0; loop < this.defaultvraag.length; loop++) {
                faqDiv.innerHTML = faqDiv.innerHTML + "<a href='#' onClick=\"" + this.instanceName + ".vraagHandigeVraag('" + this.defaultvraag[loop] + "')\">" + this.defaultvraag[loop] + '</a><br />'
            }
        }
    }
    this.getDataFromServer = function (id, url, vraag) {
        if (vraag.toString().toLowerCase() == this.StandaardTekst.toLowerCase())
            return;

        this.oScript = D(id);
        var head = document.getElementsByTagName("head").item(0);
        if (this.oScript) {
            // Destory object
            head.removeChild(this.oScript);
        }
        // Create object 
        this.oScript = document.createElement("script");
        var callURL = url + '?projectCode=' + this.projectCode + '&projectID=' + this.projectID + '&uid=' + this.lastReceived_uid + '&vraag=' + encodeURIComponent(vraag);
        this.oScript.setAttribute("src", callURL);

        head.appendChild(this.oScript);
        var antwoord = '';
        var BROWSER_IS_IE = document.all && window.ActiveXObject && navigator.userAgent.toLowerCase().indexOf("msie") > -1 && navigator.userAgent.toLowerCase().indexOf("opera") == -1;
        if (BROWSER_IS_IE) {
            if (this.oScript.readyState == "loaded") {
                eval(this.callback);
                this.oScript.onreadystatechange = null;
            } else {
                this.oScript.onreadystatechange = this.CheckAgain;
            }
        } else {
            //eval(this.callback); // <= zou moeten werken maar de waarden zijn dan toch nog niet geladen. timeout ingebouwd die iedere seconde opnieuw kijkt of het antwoord binnen is..
            aise.mozCheckAgain();
        }
    }
    this.mozCheckAgain = function () {
        var chk = typeof (antwoord);
        if (typeof (antwoord) == "string") {
            if (antwoord == "") {
                // Als antwoorden verwerkt zijn word deze variabele weer leeggemaakt t.b.v. deze controle.
                window.setTimeout("aise.mozCheckAgain()", 1000);
            } else {
                aise.putXMLhere()
            }
        } else {
            window.setTimeout("aise.mozCheckAgain()", 1000);
        }
    }
    this.CheckAgain = function () {
        if (me.oScript.readyState == "loaded") {
            eval(me.callback);
            me.oScript.onreadystatechange = null;
        }
    }
    var custom_welcome_ask = false;
    this.sendQuestion = function () {
        var question = D('tscs_question').value;

        if (question != "" && question != "custom_welcome") {
            for (var i = 0; i < this.AskedQuestions.length; i++) {
                if (this.AskedQuestions[i].toLowerCase() == question.toLowerCase()) {

                    D('tscs_aiseResponseDiv').innerHTML = "<strong>" + question + "</strong><br /><div id='tscs_ruimtegesteldevraag'></div>" + "Wenn Sie mit meiner Antwort auf Ihre vorige Frage nicht zufrieden sind, nehmen Sie bitte Kontakt auf mit unserem <a href='mailto:kundenkontakt@readersdigest.de'>Kundenservice</a>.";
                    return;
                }
            }
            this.AskedQuestions.push(question);
        }

        // D('tscs_aiseResponseDiv').innerHTML = this.loadingHTML;
        custom_welcome_ask = false;
        me._VraagUitQS = "";
        this.getDataFromServer("ScriptTagID", this.proxyServer, D('tscs_question').value);
    }

    this.sendQuestionDirect = function (question) {
        if (question != "" && question != "custom_welcome") {
            for (var i = 0; i < this.AskedQuestions.length; i++) {
                if (this.AskedQuestions[i].toLowerCase() == question.toLowerCase()) {
                    D('tscs_aiseResponseDiv').innerHTML = "<strong>" + question + "</strong><br /><div id='tscs_ruimtegesteldevraag'></div>" + "Wenn Sie mit meiner Antwort auf Ihre vorige Frage nicht zufrieden sind, nehmen Sie bitte Kontakt auf mit unserem <a href='mailto:kundenkontakt@readersdigest.de'>Kundenservice</a>.";
                    return;
                }
            }
            this.AskedQuestions.push(question);
        }

        custom_welcome_ask = false;
        me._VraagUitQS = "";
        this.getDataFromServer("ScriptTagID", this.proxyServer, question);
    }

    this.sendQuestionInit = function () {
        // D('tscs_aiseResponseDiv').innerHTML = this.loadingHTML;
        if (me._VraagUitQS != "") {
            this.getDataFromServer("ScriptTagID", this.proxyServer, me._VraagUitQS);
        }
        else {
            custom_welcome_ask = true;
            this.getDataFromServer("ScriptTagID", this.proxyServer, 'custom_welcome');
        }
    }
    this.putXMLhere = function () {
        //reset feedback option
        //ResetSendOpmerking()
        ///////////////////////////////////////////////////
        //this.Unanswered = "";        
        this.lastReceived_uid = uid;
        this.lastReceived_antwoord = antwoord;
        this.lastReceived_recnr = recnr;
        this.lastReceived_html = html;
        this.lastReceived_category = category;

        if (me._VraagUitQS != "") {
            this.lastQuestion = me._VraagUitQS;
            me._VraagUitQS = "";
        } else {
            this.lastQuestion = D('tscs_question').value;
            if (this.lastQuestion == this.StandaardTekst || this.lastQuestion == "custom_welcome")
                this.lastQuestion = "";
        }
        this.lastQuestion = RemoveXSS(this.lastQuestion);

        if (this.RecNr1 == 'leeg') {         // nog geen vraag gesteld
            this.RecNr1 = recnr;
        } else if (this.RecNr2 == 'leeg') {  // pas 1 vraag gesteld
            this.RecNr2 = recnr;
        } else {                             // alles gevuld; dus meer dan 2 vragen gesteld
            this.RecNr1 = this.RecNr2;
            this.RecNr2 = recnr;
        }
        if (this.DoorverwijzingContact) {
            // laatste 2 antwoorden recnr = 0
            if (((this.RecNr1 != 'leeg' && this.RecNr2 != 'leeg') && ((isNaN(Number(this.RecNr1)) ? Number("1") : Number(this.RecNr1)) <= 0 && (isNaN(Number(this.RecNr2)) ? Number("1") : Number(this.RecNr2)) <= 0))) {
                this.lastReceived_html = html;
                this.lastReceived_antwoord = antwoord;
                this.getChatStatus("ScriptTagIDChat", this.proxychatServer, "ssc");
                return;
            }
        }

        this.putXMLherePart2();

        if (this.ReactToCharacter) {
            if (this.CharacterAnswersCount < 2 && category == '1') {
                this.CharacterAnswersCount++;
            }
            if (this.CharacterAnswersCount >= 2 && category == '1') {
                D("tscs_aiseResponseDiv").innerHTML = "<strong>" + this.lastQuestion + "</strong><br /><div id='tscs_ruimtegesteldevraag'></div>" + "Bitte stellen Sie eine inhaltliche Frage zu Reader's Digest!";
            }
        }
    }
    this.putXMLherePart2 = function () {
        if (this.toonvraag == true && this.lastQuestion != "custom_welcome" && this.lastQuestion.toString().replace(" ", "") != "") {
            D('tscs_aiseResponseDiv').innerHTML = "<strong>" + this.lastQuestion + "</strong><br /><div id='tscs_ruimtegesteldevraag'></div>" + antwoord;
        }
        else {
            D('tscs_aiseResponseDiv').innerHTML = antwoord;
        }

        //feedback
        if (this.showFeedback == true && this.lastQuestion != 'custom_welcome' && this.lastQuestion != '' && recnr != 0 && recnr != 1 && dialogOut != 1) {
            D('tscs_feedback').style.visibility = 'visible';
        }

        if (this.handigeVragen) {
            this.verwerkHandigeVragen(hvragen);
        }
        if (html != "") {
            if (this.doPagePush) {
                if (this.pagepushiframe == true) {
                    if (D("frame")) {
                        D("frame").src = html;
                    }
                } else {
                    document.location.href = html;
                }
            } else {
                D('tscs_aiseResponseDiv').innerHTML += '<br /><br /><a href=' + html + '>Meer info</a>'
            }
        }

        /* Opmerkingen uitklappen na ontvangen van een antwoord */
        if (custom_welcome_ask == true) {
            //this.state = 2; 
        } else {
            if (this.testing) {
                this.state = 3;
            } else {
                this.state = 2;
            }
        }
        this.changeState();
        if (this.state > 1) {
            if (this.toonvraag == true) {
                //D('tscs_question').focus();
                D('tscs_question').value = this.StandaardTekst;
                D('tscs_question').className = "tscs_tekstinput_start";
            } else {
                D('tscs_question').focus();
                D('tscs_question').select();
            }
        }
        antwoord = ""; // Leegmaken ivm firefox wait <- Deze controlleerd of antwoord gezet is.
    }
    this.SendOpmerking = function () {
        var rsIframe = D("RSIFrameOpmerking");
        var beoordeling = document.getElementsByName('et_radio');

        var tmpuid = this.lastReceived_uid; tmpuid = tmpuid.replace(/\'/g, "`");
        var tmpant = this.lastReceived_antwoord; tmpant = tmpant.replace(/\'/g, "`"); tmpant = tmpant.replace(/\&\#/g, "|"); tmpant = tmpant.replace(/\&/g, " en ");
        var tmprec = this.lastReceived_recnr; tmprec = tmprec.replace(/\'/g, "`");
        var tmphtm = this.lastReceived_html; tmphtm = tmphtm.replace(/\'/g, "`");
        var tmpcat = this.lastReceived_category; tmpcat = tmpcat.replace(/\'/g, "`");
        var tmpque = this.lastQuestion; tmpque = tmpque.replace(/\'/g, "`"); tmpque = tmpque.replace(/\&\#/g, "|"); tmpque = tmpque.replace(/\&/g, " en ");
        var tmpopm = D("tscs_invoerOpmerking").value; tmpopm = tmpopm.replace(/\'/g, "`"); tmpopm = tmpopm.replace(/\&/g, " en ");
        var tmptestfase = (me.feedbacktestfase == true) ? '1' : '0';

        var url = this.opmerkingUrl +
		   '?pro=' + this.projectID +
		   '&uid=' + tmpuid +
		   '&vraag=' + tmpque +
		   '&antwoord=' + tmpant +
		   '&rec=' + tmprec +
		   '&cat=' + tmpcat +
		   '&commentaar=' + tmpopm +
		   '&score=' + this.beoordeling +
		   '&testfase=' + tmptestfase;
        url = url.replace(/</g, "<_");

        if (rsIframe == null) {
            var iframe = document.createElement("iframe");
            iframe.setAttribute("src", url);
            iframe.setAttribute("id", "RSIFrameOpmerking");
            iframe.setAttribute("scrolling", "no");
            iframe.setAttribute("frameBorder", "5");
            iframe.setAttribute("width", "0");
            iframe.setAttribute("height", "0");
            document.body.appendChild(iframe);
        } else {
            rsIframe.src = url;
        }
        D('tscs_divInvoerOpmerking').style.display = 'none';
        D('tscs_opmerkingtitel').style.display = 'none';

        this.state = 2;
        this.changeState();

        D('tscs_bedankt').style.visibility = 'visible';
        window.setTimeout("aise.ResetSendOpmerking()", 2000);
    }
    this.ResetSendOpmerking = function () {
        document.getElementsByName('et_radio')[0].checked = false;
        document.getElementsByName('et_radio')[1].checked = false;
        D('tscs_bedankt').style.visibility = 'hidden';
        D('tscs_feedback').style.visibility = 'hidden';
    }
    this.changeBeoordeling = function (newValue) {
        this.beoordeling = newValue;
        this.SendOpmerking();
        /*if (this.beoordeling == '0')
        {
        D('tscs_divInvoerOpmerking').style.display = 'none';
        D('tscs_opmerkingtitel').style.display = 'none';
        } else
        {
        D('tscs_divInvoerOpmerking').style.display = '';
        D('tscs_opmerkingtitel').style.display = '';
        if (newValue == 1)
        {
        D('tscs_opmerkingtitel').innerHTML = 'Tragen Sie bitte die richtige Antwort ein f&uuml;r diese Frage:';
        }
        if (newValue == 2)
        {
        D('tscs_opmerkingtitel').innerHTML = 'K&ouml;nnen Sie bitte den Fehler angeben:';
        }
        }*/
    }
    this.hrefclick = function (sessionId, hrefId, kbaId, channelId, profileId, evt) {
        var target = evt.target ? evt.target : evt.srcElement;
        target.onmousedown = null;

        this.oScriptClick = D("ScriptTagIdHref");
        var head = document.getElementsByTagName("head").item(0);
        if (this.oScriptClick) {
            head.removeChild(this.oScriptClick);
        }
        // Create object
        this.oScriptClick = document.createElement("script");
        this.oScriptClick.setAttribute("type", "text/javascript");
        var url = this.hrefUrl +
			'?projectname=' + this.projectID +
			'&sessionid=' + sessionId +
			'&hrefid=' + hrefId +
			'&kbaid=' + kbaId +
			'&channelid=' + channelId +
			'&profileid=' + profileId;
        url = url.replace(/</g, "<_");
        this.oScriptClick.setAttribute("src", url);

        head.appendChild(this.oScriptClick);

        return true;
    };
}

/**********************************************************************/
/**********************************************************************/
/*********************** EINDE AISE LIBRARY ***************************/
/**********************************************************************/
/**********************************************************************/

function correctPNG() // correctly handle PNG transparency in Win IE 5.5 & 6.
{
    var arVersion = navigator.appVersion.split("MSIE")
    var version = parseFloat(arVersion[1])
    if ((version >= 5.5) && (document.body.filters)) {
        for (var i = 0; i < document.images.length; i++) {
            var img = document.images[i]
            var imgName = img.src.toUpperCase()
            if (imgName.substring(imgName.length - 3, imgName.length) == "PNG") {
                var imgID = (img.id) ? "id='" + img.id + "' " : ""
                var imgClass = (img.className) ? "class='" + img.className + "' " : ""
                var imgTitle = (img.title) ? "title='" + img.title + "' " : "title='" + img.alt + "' "
                var imgStyle = "display:inline-block;" + img.style.cssText
                if (img.align == "left") imgStyle = "float:left;" + imgStyle
                if (img.align == "right") imgStyle = "float:right;" + imgStyle
                if (img.parentElement.href) imgStyle = "cursor:hand;" + imgStyle
                var strNewHTML = "<span " + imgID + imgClass + imgTitle
            + " style=\"" + "width:" + img.width + "px; height:" + img.height + "px;" + imgStyle + ";"
            + "filter:progid:DXImageTransform.Microsoft.AlphaImageLoader"
            + "(src=\'" + img.src + "\', sizingMethod='scale');\"></span>"
                img.outerHTML = strNewHTML
                i = i - 1
            }
        }
    }
}

var serverPath = et_loc + "//projecten.elitech.nl";
var basicurl = serverPath + "/readersdigest_de/js";

var aise = new elitechAise();
aise.projectID = "REATKCLGfUPKUGmV"; // Encrypted Projectname
aise.instanceName = 'aise';    /* deze variabele niet veranderen */
aise.defaultvraag[0] = "FAQ";
aise.defaultvraag[1] = "FAQ";
aise.handigeVragen = false;  	  /* Maak gebruik van handige vragen */
aise.state = 2;     	  /* initi&euml;le status op klein blokje. */
aise.doPagePush = true; 	  /* indien false verschijnt onder het antwoord een link naar de page push pagina */
aise.proxyServer = basicurl + "/proxy.asp";
aise.hrefUrl = serverPath + "/LogHrefs.ashx"; /*MODIFIED*/
aise.css = basicurl + "/sabine_klantenservice_v3.css";
aise.opmerkingUrl = serverPath + "/receiveopmerkingen.aspx";
aise.loadingHTML = "<img src='" + basicurl + "/img/ajax-loader.gif' border='0' />"
aise.useIframeIEfix = false;  	  /* aan uitzetten IE fix => wel of geen achterliggende iframes bij de divs. Div kan anders niet over selectboxen en flash heen liggen. */
aise.testing = false;      /* Wel of niet weergeven van de beoordelingsdiv na het krijgen van een antwoord; als niet aan, dan dus geen status3div */
aise.feedbacktestfase = false;
aise.pagepushiframe = false;
aise.toonvraag = true;
aise.StandaardTekst = "Bitte stellen Sie mir Ihre Frage...";

//<img src="' + basicurl + '/img/ajax-loader.gif" alt=" " />
aise.frame1 += '	<div id="tscs_status1div" class="tscs_status1" style="display:block;">';
aise.frame1 += '		<div id="tscs_bg"><img src="' + basicurl + '/img/bg_klantenservice_V3.jpg" border="0" alt="Sabine" /></div>';
aise.frame1 += '		<div id="tscs_tekst">Guten Tag, ich bin Sabine. Bitte stellen Sie mir Ihre Frage! Formulieren Sie diese bitte kurz und b&#252;ndig, dann f&#228;llt mir die richtige Beantwortung leichter.</div>';
aise.frame1 += '		<div id="tscs_block">';
aise.frame1 += '			<div id="tscs_stelvraag">';
aise.frame1 += '				<div id="tscs_vraagbalk">';
aise.frame1 += '					<input type="text" id="tscs_question" name="tscs_question" size="22" value="' + aise.StandaardTekst + '" class="tscs_tekstinput_start" onClick="javascript:doTextClick()" onFocus="javascript:doTextClick()" onBlur="javascript:undoTextClick()" onKeyPress="javascript:return checkEnter(event);" />';
aise.frame1 += '		 		</div>';
aise.frame1 += '				<div id="tscs_button1">';
aise.frame1 += '		 			<a href="javascript:void(0);" onMouseOver="javascript:swap(&#34;fragestellen&#34;,&#34;fragestellenon&#34;);" onMouseOut="javascript:swap(&#34;fragestellen&#34;,&#34;fragestellenoff&#34;);" onClick="javascript:aise.sendQuestion();return false;"><img src="' + basicurl + '/img/fragestellen_V4_kl.gif" border="0" name="fragestellen" /></a>';
aise.frame1 += '		 		</div>';
aise.frame1 += '		 	</div>';
aise.frame1 += '			<div id="tscs_answerblock">';
aise.frame1 += '				<div id="tscs_aiseResponseDiv">' + aise.initialAnswer + '</div>';
aise.frame1 += '				<div id="tscs_feedback" style="visibility:hidden;">';
aise.frame1 += '					<span class="tscs_feedbackvraag">War diese Antwort hilfreich?</span>';
aise.frame1 += '					<span class="tscs_JaNein"><input type="radio" name="et_radio" id="et_radioJa" value="Ja" onClick="aise.changeBeoordeling(1)" /> ja';
aise.frame1 += '					<input type="radio" name="et_radio" id="et_radioNee" value="Nein" onClick="aise.changeBeoordeling(2)" /> nein</span>';
aise.frame1 += '			    	<div id="tscs_bedankt" style="visibility:hidden;"><strong>Vielen Dank!</strong></div>';
aise.frame1 += '		 		</div>';
aise.frame1 += '		 	</div>';
aise.frame1 += '		</div>';
aise.frame1 += '	</div>';

aise.frame2 += '<div id="tscs_status2div" class="tscs_status2" style="display:none;">';
aise.frame2 += '</div>';

aise.frame3 += '<div id="tscs_status3div" class="tscs_status3" style="display:none;">';
aise.frame3 += '	<div class="tscs_beoordeling">Beurteilen Sie bitte die Antworten von Sabine: <br /><br />';
aise.frame3 += '		<input type="radio" name="beoordeling" id="beoordelingGoed" value="Goed" onClick="aise.changeBeoordeling(0);aise.SendOpmerking();" />Die Frage wurde richtig beantwortet.<br />';
aise.frame3 += '		<input type="radio" name="beoordeling" id="beoordelingVerkeerdHerkend" value="Verkeerd herkend" onClick="aise.changeBeoordeling(1)" />Die Frage wurde nicht richtig verstanden.<br />';
aise.frame3 += '		<input type="radio" name="beoordeling" id="beoordelingFout" value="Fout" onClick="aise.changeBeoordeling(2)" />Die Antwort ist inhaltlich nicht richtig.<br /><br />';
aise.frame3 += '		<div id="tscs_divInvoerOpmerking" style="display:none;">';
aise.frame3 += '				<div id="tscs_opmerkingtitel"></div>';
aise.frame3 += '				<textarea id="tscs_invoerOpmerking" name="invoer" cols="20" rows="4" value=""></textarea><br /><br />';
aise.frame3 += '				<button class="tscs_button" onClick="aise.SendOpmerking();">Antwort speichern</button><br /><br />';
aise.frame3 += '		</div>';
aise.frame3 += '	</div>';
aise.frame3 += '</div>';

aise.parse(); /* Start aise */



function isIE50() { return isIE5() && !isIE55(); }
function isIE() { return navigator.userAgent.indexOf("MSIE") > -1; }
function isIE55() { return navigator.userAgent.indexOf("MSIE 5.5") > -1; }
function isIE5() { return navigator.userAgent.indexOf("MSIE 5") > -1; }
function isIE6() { return navigator.userAgent.indexOf("MSIE 6") > -1 && navigator.userAgent.indexOf("Opera") == -1; }
function isIE7() { return navigator.userAgent.indexOf("MSIE 7") > -1; }
function isGeldigeIE() { return isIE55() || isIE6() || isIE7(); }

function checkEnter(e) {
    /*versturen van de vraag indien op enter toets wordt gedrukt*/
    var key;

    if (window.event) {
        key = window.event.keyCode; //IE
    } else {
        key = e.which;              //firefox
    }
    if (key == 13) {
        aise.sendQuestion();
        return false;
    }
    else {
        if (D('tscs_question').value.toString().toLowerCase() == aise.StandaardTekst.toLowerCase()) {
            D('tscs_question').value = "";
            D('tscs_question').focus();
        }
    }
}
function move_up() {
    /* omhoog scrollen in de Faq div */
    D('faq').scrollTop = D('faq').scrollTop - 15;
}
function move_down() {
    /* omlaag scrollen in de Faq div */
    D('faq').scrollTop = D('faq').scrollTop + 15;
}

fragestellenon = new Image(); fragestellenon.src = basicurl + "/img/fragestellen_V4_kl_on.gif";
fragestellenoff = new Image(); fragestellenoff.src = basicurl + "/img/fragestellen_V4_kl.gif";

function swap() {
    if (document.images) {
        for (var x = 0; x < swap.arguments.length; x += 2) {
            document[swap.arguments[x]].src = eval(swap.arguments[x + 1] + ".src");
        }
    }
}
function RemoveXSS(str) {
    str = str.replace(/>/gi, " ").replace(/</gi, " ");          // '<' en '>'.
    str = str.replace(/%3e/gi, " ").replace(/%3c/gi, " ");      // url-encodering '<' en '>'.
    str = str.replace(/&#60;/gi, " ").replace(/&#62;/gi, " ");  // html-encodering '<' en '>'.
    str = str.replace(/javascript\:/gi, " ");                   // javascript-startstring.
    str = str.replace(/document\.\S/g, " ");                    // document-startstring.
    return str;
}

// ==========================================================================================================================================

function doTextClick() {
    if (D('tscs_question').value.toString().toLowerCase() == aise.StandaardTekst.toLowerCase()) {
        D('tscs_question').value = "";
        D('tscs_question').focus();
    }
    else {
        D('tscs_question').select();
    }
}

function undoTextClick() {
    if (D('tscs_question').value.toString().replace(" ", "") == "") {
        D('tscs_question').value = aise.StandaardTekst;
    }
}